KYC Policy
Know Your Customer (KYC) Policy
At Richprize, we are committed to maintaining the highest standards of regulatory compliance and player protection. Our Know Your Customer (KYC) policy is a cornerstone of this commitment, ensuring we verify the identity and legitimacy of all players in accordance with UK gambling law, international anti-money laundering (AML) regulations, and the requirements of our gaming license issued by the Curacao eGaming authority (Licence number: 365/JAZ).
Purpose of Identity Verification
Identity verification serves multiple critical purposes:
- To confirm that players are of legal age to gamble (18 years or older)
- To prevent fraud and unauthorised account access
- To comply with anti-money laundering and counter-terrorism financing regulations
- To protect vulnerable individuals and prevent problem gambling
- To maintain the integrity of our gaming platform
- To fulfil our obligations under UK Gambling Commission standards and Curacao eGaming licensing requirements
Required Documents for KYC Verification
Richprize requires players to provide specific documentation to complete the verification process. These documents must be clear, legible, valid, and unaltered. We accept the following forms of identification:
Primary Identity Document
Players must submit one of the following:
- Valid passport (issued by any country)
- National identity card (EU/EEA or equivalent)
- Driving licence (UK or equivalent national driving permit)
- Residence permit or visa
Proof of Address
Players must provide a utility bill or bank statement issued within the last three months, showing their name and current residential address. Accepted documents include:
- Gas, electricity, water, or internet bill
- Bank or building society statement
- Council tax bill
- Mortgage statement
- Tenancy agreement (in some cases)
Proof of Payment Method
If you deposit using a credit or debit card, we may request a clear image of both sides of the card (with the CVV obscured for security) to verify ownership. For e-wallet or cryptocurrency deposits, we may request account verification from the relevant payment provider.
KYC Verification Triggers
While we encourage all players to complete verification at registration, Richprize implements mandatory verification triggers to comply with regulatory obligations:
- Withdrawal requests: All players must complete full KYC verification before any funds can be withdrawn from their account
- High transaction threshold: If your account activity reaches €2,000 in cumulative deposits or you request a withdrawal exceeding €2,000, immediate full verification is required
- Bonus claims: Players claiming promotional bonuses must complete verification to prevent bonus abuse and comply with AML regulations
- Unusual activity: If we detect suspicious account behaviour, rapid transactions, or patterns suggesting potential fraud or money laundering, verification may be requested immediately
- Enhanced due diligence: For players from certain jurisdictions or with high-risk transaction profiles, additional documentation may be requested
KYC Verification Process
Completing KYC verification with Richprize is straightforward:
- Log into your account and navigate to the Verification or Profile section
- Upload clear, high-resolution images of your required documents (identity document and proof of address)
- Ensure all documents are legible, show your name clearly, and are not expired
- Submit your application
- Our verification team will review your documents within 24–48 hours
- You will receive notification of approval or a request for additional information
To expedite the process, ensure that:
- Your name matches exactly across all documents and your account registration
- Documents are colour photographs or scans, not black-and-white copies
- All pages are included and fully visible
- Your face is clearly visible in identity documents
- Proof of address documents are dated within the last three months
Processing Times and Account Restrictions
Standard KYC verification typically takes 24–48 hours during business hours. However, processing times may be extended to a maximum of 7 working days if additional information is required or if our compliance team identifies a need for enhanced due diligence.
Whilst your KYC verification is pending:
- Your account remains fully active for gameplay and deposits
- You cannot withdraw funds until verification is complete and approved
- Any withdrawal request will remain pending until your identity is verified
- If verification is rejected, we will contact you immediately with details of the issue and instructions for resubmission
Data Handling and Security
All personal data submitted as part of the KYC process is handled with the highest level of confidentiality and security:
- Your documents are encrypted and stored securely on servers protected by SSL/TLS technology
- Access to KYC data is restricted to authorised compliance and fraud prevention personnel only
- Documents are retained for a minimum of five years, as required by UK and international AML regulations
- Personal data is processed in accordance with our Privacy Policy and GDPR requirements
- Your data will never be shared with third parties without your explicit consent, except where legally required by regulators or law enforcement
Failed Verification and Disputes
If your KYC verification is declined, you will receive notification of the reason. Common reasons include:
- Documents are illegible, expired, or do not match your account details
- Proof of address is older than three months
- Documents appear to be forged or altered
- Information submitted conflicts with our records or external verification databases
- Your account activity has triggered enhanced due diligence protocols
If you believe a rejection was in error, please contact our support team at [email protected] or call 0808 8020 133. Our team is available 24/7 to assist you in resolving verification issues.
Contact and Support
If you have any questions about our KYC policy or need assistance with verification, please contact Richprize customer support:
- Email: [email protected]
- Phone: 0808 8020 133
- Hours: 24/7
- Website: https://richprize-uk.com/en-gb/
Richprize reserves the right to update this KYC policy at any time. Updates will be published on our website. Continued use of your account following policy changes constitutes acceptance of the revised terms.