Responsible Gambling
Responsible Gambling at Richprize
At Richprize, we are committed to providing a safe, secure, and enjoyable gaming environment. Responsible gambling is at the heart of our operations, and we actively promote healthy gaming habits whilst supporting players who may be experiencing difficulties.
We recognise that gambling should be entertainment only. We encourage all players to gamble within their means and to seek help if they feel their gambling is becoming problematic.
Our Commitment
Richprize operates under the Curacao eGaming licence (365/JAZ) and is dedicated to maintaining the highest standards of responsible gambling. We provide tools, resources, and support to help players maintain control of their gaming activities.
We work closely with leading organisations and charities to promote awareness of problem gambling and to provide access to professional support services.
Deposit Limits
Setting a deposit limit is an effective way to manage your spending. Richprize allows you to set daily, weekly, or monthly deposit limits on your account. These limits cap the amount of money you can deposit within a specified timeframe.
To set or modify a deposit limit, visit your account settings and navigate to the Responsible Gambling section. Your new limit will take effect immediately or at the start of the next specified period, depending on your preference.
Loss Limits
A loss limit restricts the amount of money you can lose within a set period (daily, weekly, or monthly). Once your loss limit is reached, your account will be temporarily blocked from further play until the period resets.
Loss limits provide an additional safeguard to help you manage your spending and prevent excessive losses.
Session Limits
Session limits allow you to restrict the duration of your gaming sessions. You can set a time limit, after which your account will be automatically logged out. This helps prevent extended play and encourages regular breaks.
To set a session limit, access your account settings and select your preferred session duration. You will receive a warning notification as your session approaches its limit.
Reality Checks
Reality check reminders appear during gameplay to help you stay aware of how long you have been playing and how much you have wagered. These notifications pop up at regular intervals and encourage you to take a break if needed.
You can enable or disable reality checks in your account settings and customise the frequency of reminders.
Self-Exclusion
If you feel that your gambling is becoming uncontrollable, self-exclusion offers a powerful tool to take a break from Richprize.
When you self-exclude, your account will be suspended for a period you choose (minimum 6 months, or longer if preferred). During this period:
- Your account will be completely blocked from access
- You will be unable to log in, deposit, or play
- All promotional communications will cease
- You can request permanent account closure if you wish
Self-exclusion is a confidential process. To self-exclude, contact our support team at [email protected] or call 0808 8020 133 (available 24/7).
Cooling-Off Periods
If you wish to take a temporary break without full self-exclusion, you can request a cooling-off period. This typically lasts between 24 hours and 6 months, during which your account will be suspended.
Unlike self-exclusion, a cooling-off period is temporary, and you can request reinstatement of your account once the period expires, subject to verification of your identity.
Underage Protection
Richprize is strictly for players aged 18 and over. We have robust age verification procedures in place to prevent underage access to our platform.
At registration, all players must confirm they are at least 18 years old. During the account verification process, we conduct identity checks to confirm the age of all account holders.
If we have reason to believe an account belongs to a player under 18, we will immediately suspend the account and forfeit any funds.
If you are under 18 and have gained access to Richprize, please contact us immediately at [email protected].
Signs of Problem Gambling
It is important to recognise the warning signs of problem gambling. If you experience any of the following, you may benefit from professional support:
- Spending more money or time gambling than you intended
- Gambling to escape problems, stress, or negative emotions
- Chasing losses by gambling more to recover lost money
- Neglecting work, family, or social commitments due to gambling
- Borrowing money or using savings to fund gambling
- Feeling anxious or irritable when unable to gamble
- Lying to family or friends about gambling activities
- Gambling more frequently or with larger stakes to achieve the same excitement
Support and Assistance
If you are struggling with problem gambling, professional help is available. We encourage you to reach out to one of the following organisations:
BeGambleAware.org – A free, confidential service providing advice and support for anyone concerned about their gambling or that of someone else. Visit https://www.begambleaware.org/ or call 0808 8020 133.
GamCare – A leading provider of free, impartial information, advice, and support for anyone with a gambling problem. Visit https://www.gamcare.org.uk/ or call 0808 8020 133.
Gambling Therapy – Offers confidential support and counselling for people affected by problem gambling. Visit https://www.gamblingtherapy.org/.
Gamblers Anonymous – A peer-support organisation offering mutual aid to people with gambling problems. Visit https://www.gamblersanonymous.org.uk/.
Self-Exclusion Register
In addition to self-excluding from Richprize, you can register with GAMSTOP, the National Self-Exclusion Scheme. GAMSTOP allows you to exclude yourself from all licensed online gambling operators in the UK with a single registration.
When you register with GAMSTOP, you will be automatically excluded from Richprize and all other participating licensed operators for a period of your choice (6 months, 1 year, or 5 years).
Visit https://www.gamstop.org.uk/ to register.
Contact Richprize Support
If you have questions about our responsible gambling tools or need assistance, our support team is available 24/7.
Email: [email protected]
Phone: 0808 8020 133
We are committed to helping you enjoy gambling responsibly. Please do not hesitate to reach out if you need support or guidance.