Privacy Policy

Privacy Policy

Richprize is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website richprize-uk.com, use our services, and interact with us online.

About Our Privacy Policy

Richprize operates under the Curacao eGaming licence (365/JAZ) and is committed to complying with all applicable data protection laws, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We take the security and privacy of your personal information seriously. This policy sets out how we handle your data and your rights regarding that information.

Please read this Privacy Policy carefully. If you have any questions about our practices or your rights, you can contact us at [email protected] or call our support team on 0808 8020 133 (available 24/7).

What Information We Collect

We collect various types of information from you to provide our services effectively and ensure regulatory compliance.

Registration Data

When you create an account with Richprize, we collect the following information:

• Full name
• Date of birth
• Email address
• Phone number
• Postal address
• Username and password
• Currency preference
• Language preference

Transactional Information

We collect details about your activity on our platform, including:

• Deposit and withdrawal history
• Betting activity and game history
• Account balance information
• Bonus and promotion usage
• Customer support interactions

Know Your Customer (KYC) Documentation

To comply with anti-money laundering (AML) regulations and verify your identity, we collect:

• Photographic identification (passport, driving licence, national ID card)
• Proof of address (utility bills, bank statements dated within the last three months)
• Bank statements or payment method verification documents

These documents may be requested when you open an account or when your account activity triggers verification requirements, typically when withdrawals exceed £2,000.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels and similar technologies to:

• Remember your preferences and login information
• Track your browsing behaviour and activity
• Analyse website performance and user experience
• Deliver targeted marketing content
• Prevent fraud and enhance security

Device and Technical Information

We automatically collect certain technical information when you use our website or app:

• IP address
• Browser type and version
• Operating system
• Device type and identifier
• Pages visited and time spent on pages
• Referring website URL
• Crash reports and error logs

What We Do Not Collect

Richprize does not intentionally collect sensitive personal data such as:

• Race or ethnicity
• Religious beliefs
• Political opinions
• Trade union membership
• Genetic data
• Biometric data (unless required for identity verification in specific jurisdictions)
• Health information or medical records
• Criminal conviction records (except where legally required for regulatory compliance)

Any sensitive data collected is limited to what is legally necessary for AML and responsible gambling purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: Creating and maintaining your account, processing transactions, and managing your profile
• Regulatory Compliance: Verifying your identity, conducting KYC checks, and complying with AML regulations
• Service Delivery: Providing customer support, responding to inquiries, and resolving complaints
• Fraud Prevention: Detecting and preventing fraudulent activity, breaches, and security threats
• Responsible Gambling: Monitoring for signs of problem gambling and implementing self-exclusion requests
• Marketing Communications: Sending promotional offers, newsletters and updates (with your consent)
• Website Improvement: Analysing user behaviour to enhance site functionality and user experience
• Statistical Analysis: Conducting aggregated analytics to improve our services
• Legal Obligations: Complying with regulatory requirements and legal proceedings

Marketing Communications and Opt-Out

Richprize may send you promotional emails, SMS messages, push notifications and other marketing communications about our services, ongoing promotions, and special offers. This includes information about our Daily Free Spins Giveaway, Cashback promotions (up to £500 on losses), and other exclusive VIP programme benefits.

You have the right to opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email communication
• Adjusting your notification preferences in your account settings
• Contacting our support team at [email protected]

Opting out of marketing communications will not affect transactional messages about your account, withdrawals, deposits, or mandatory regulatory notifications.

How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when registering, making deposits, withdrawing funds, or contacting customer support
• Automated Collection: Information collected automatically through cookies, tracking pixels, and server logs
• Third-Party Sources: Information received from payment processors, identity verification providers, and fraud prevention services
• Legal Requirements: Information collected to comply with regulatory and statutory obligations

How We Share Your Information

Richprize does not sell your personal data. However, we may share information with the following parties for legitimate business purposes:

Payment Processors and Financial Institutions

We share payment and transactional information with authorised payment processors to facilitate deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, Bitcoin, Ethereum, Tether, and Dogecoin.

Identity Verification and AML Partners

We share identification documents and personal information with third-party KYC and AML service providers to verify your identity and ensure compliance with anti-money laundering regulations.

Game Providers

We share necessary account information with our game providers (Amatic Industries, Apollo Games, Aristocrat Gaming, Betsoft Gaming, Booongo Gaming, and EGT Interactive) to enable you to play games and track your gameplay. Live casino services are powered by Evolution Gaming.

Legal and Regulatory Authorities

We may disclose your information to law enforcement, regulatory bodies, and government authorities when:

• Required by law or court order
• Investigating fraud or security breaches
• Complying with regulatory requirements
• Protecting the rights and safety of Richprize, our users, or the public

Service Providers

We share information with service providers who assist with website hosting, customer support, analytics, marketing, and technical support.

Business Transfers

If Richprize is acquired, merged, or undergoes a change of ownership, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Data Storage and Security

Richprize employs industry-leading security measures to protect your personal information from unauthorised access, alteration, disclosure, and destruction.

Encryption

All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your connection to richprize-uk.com is always secure.

Data Storage

Your personal information is stored on secure servers located in data centres with restricted physical and digital access. We retain data only for as long as necessary to provide our services or comply with legal obligations.

Access Controls

Access to your personal information is restricted to authorised employees and contractors who need the information to perform their duties. All staff are bound by confidentiality agreements.

Security Limitations

Whilst we implement robust security measures, no online platform is completely immune to security breaches. We cannot guarantee absolute security and encourage you to use strong, unique passwords and enable two-factor authentication where available.

Your Rights Under GDPR

If you are a UK resident, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

Right of Correction

You have the right to request correction of inaccurate or incomplete personal data. You can update much of your information directly through your account settings.

Right of Erasure (Right to Be Forgotten)

Under certain circumstances, you have the right to request deletion of your personal data. However, we may retain information where required by law (such as for AML compliance) or where necessary to resolve disputes or protect our legal rights.

Right of Data Portability

You have the right to request your personal data in a portable format and to have it transferred to another provider.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as whilst we verify the accuracy of disputed information.

Right to Object

You have the right to object to the processing of your personal data for marketing purposes or on grounds of legitimate interest.

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within 30 days of receiving a valid request.

Cookies

Richprize uses cookies to enhance your experience and gather analytical information. Cookies are small files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, login, and security
• Performance Cookies: Collect information about how you use our website to improve functionality
• Marketing Cookies: Track your activity to deliver personalised content and advertising
• Third-Party Cookies: Set by external partners for analytics and advertising purposes

Managing Cookies

Most web browsers allow you to control cookies through settings. You can delete existing cookies and prevent future cookies from being stored. However, disabling essential cookies may impair website functionality and your ability to access your account.

Third-Party Websites

Our website may contain links to external websites. This Privacy Policy applies only to Richprize services. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external site before providing personal information.

Children and Age Verification

Richprize services are intended for users aged 18 and over only. We do not knowingly collect personal information from individuals under 18. If we discover that a user is under 18, we will close their account and refund any deposits. Parents or guardians who believe a minor has created an account should contact us immediately at [email protected].

International Data Transfers

Your information may be transferred to, stored in, and processed in countries outside the United Kingdom, including countries that may not have data protection laws equivalent to UK GDPR. By using Richprize, you consent to such transfers. We implement appropriate safeguards, including Standard Contractual Clauses, to protect your data during international transfer.

Changes to This Privacy Policy

Richprize may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Phone: 0808 8020 133 (24/7 support)

Website: richprize-uk.com

We are committed to resolving any concerns about your privacy. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

Last updated: 2024. This Privacy Policy is effective and binding upon all users of Richprize.